Built in the Virgin Islands
Booking + operations software
for modern charter companies.
Charter Ops Charter booking and fleet management software for boat and yacht operators in the U.S. and British Virgin Islands
The platform
Run your
charter company.
Not your
booking software.
Bookings, fleet, customers, manifests and operations — together in one simple platform.
Live demo
See how easy
booking can be.
Try the booking experience your customers could use. This one is real: it checks live availability and writes a booking your operator dashboard will show.
Loading the booking demo…
Operations
Everything
behind the booking.
01
Bookings
+ fleet
Every charter in one list, every vessel on one calendar. A booked date closes itself. A cancelled one opens back up.
- Real-time availability across the whole fleet
- Block dates for maintenance, weather or owner use
- Separate USVI and BVI rates on each vessel
- Capacity rules that stop an oversold boat
| Vessel | Destination | Date | Status |
|---|---|---|---|
| M/V Blue Horizon | Jost Van Dyke | Oct 18 | Confirmed |
| M/V Island Time | St. John | Oct 19 | Confirmed |
| M/V Trade Winds | Norman Island | Oct 21 | Pending |
| M/V Caribbean Dream | Virgin Gorda | Oct 22 | Confirmed |
| M/V Barefoot | Maintenance | Oct 24 | Blocked |
02
Manifests
+ check-in
The crew opens the manifest on an iPad at the dock and ticks guests aboard. Passport confirmation for BVI days is a yes or no, not a document you have to store.
- Passenger list per charter, adults and children
- Nationality and passport confirmation for BVI
- Tap-to-board check-in built for a wet dock
- Printable manifest for the boat
- Departure
- 8:00 AM
- Vessel
- Blue Horizon
- Boarded
- 6 / 8
03
Reporting
+ revenue
What the fleet earned, what the platform took, and what is yours — on one screen, with no spreadsheet in the middle.
- Gross booking value and platform fees, separated
- Revenue by vessel and average booking value
- Fleet utilisation across any window
- USVI against BVI, month over month
- Gross booking value
- $41,715
- Platform fees
- $2,086
- Yours
- $39,629
Also included
Everything else
the day needs.
The parts of a charter day a general booking platform was never built to know about.
Passenger manifests
Every guest by name, adult or child, with nationality and passport confirmation on BVI days. Printable for the boat. Passport numbers are never collected.
Dock check-in
Tap each guest aboard on a phone or iPad at the dock, then close the boat out. Built for one hand and a wet screen.
Fuel logs
Fills at the dock and burn against each charter. Gallons, price, tank readings, cost per charter and what the vessel actually netted after fuel.
Maintenance and weather holds
Close a vessel's dates for a haul-out, owner use or a forecast under review. The booking engine stops selling them the moment you do.
Customer records
Every guest who has been out, what they spent, when they last sailed, and the crew notes that make the second charter better than the first.
Availability rules
Capacity limits per vessel, region clearance for USVI against BVI, and one charter per boat per day. No double bookings, no oversold boats.
Optional add-ons
Go beyond
booking.
Add the operational tools your charter company needs, without paying for features you don't use. Start with the core booking platform and build the rest around your fleet.
Featured add-on
Know if every charter
is ready to leave the dock.
Charter Readiness pulls every pre-departure check into one view, so the office knows what is holding a boat back before the guests are standing on the dock.
Sea Breeze
- Manifest
- Captain
- Crew
- Fuel
- Waivers
- Provisioning
- Vessel inspection
- Documents
- Weather
Island Time
- Passenger waiver — 1 missing
- Fuel level — not confirmed
Everything else on this charter has cleared.
Crew management
Captains and crew, schedules, assignments, availability and operational notes.
Vessel readiness
Pre-departure checks for fuel, safety equipment, provisioning, cleaning and readiness.
Captain trip logs
Departure and return times, engine hours, destinations, fuel used and captain notes.
Maintenance + engine hours
Engine hours, service history and the maintenance milestones coming up next.
Crew credentials
Licenses, certifications and expiry dates, with a warning before one lapses.
Vessel document vault
Registration, insurance, permits and documentation, with expiry dates tracked.
Digital waivers
Collect guest waivers and required acknowledgements before departure.
QR guest check-in
Guests scan and check themselves in from a phone before boarding.
Weather + marine conditions
Relevant forecast and sea state shown alongside the charters scheduled that day.
Weather reschedule workflow
Manage weather-affected charters: reschedules, credits and guest communication.
Damage + incident reporting
Crew document vessel damage or an incident on the day, with notes and photos.
Provisioning + add-on fulfillment
Turn purchased extras into tasks for the crew to complete before departure.
Guest transportation
Pickup locations, hotel transfers, meeting points and transportation notes.
Turnaround board
Vessel status between trips: returning, cleaning, fueling, provisioning, ready, boarding.
The whole day, not just the booking
- Booked
- Prep
- Ready
- Boarding
- Underway
- Returned
- Closed
Charter Ops can support the full lifecycle of a charter, from the booking through to closing the trip out.
Closing out a trip
What the captain hands back at the end of the day, captured once instead of on a paper sheet that never reaches the office.
- Actual return time
- Engine hours
- Fuel remaining
- Fuel purchased
- Damage or incident
- Maintenance issue
- Captain notes
- Guest follow-up
Available as optional Charter Ops modules, quoted with your setup. Tell us how your operation works and we will help configure the right set of tools for your fleet.
Build your Charter Ops setupThe operator side
What your
team sees.
- Today's charters
- 1
- Upcoming bookings
- 4
- Guests this month
- 97
- Gross booking value
- $41,715
- Platform fees
- $2,086
Today's departures
| Time | Vessel | Destination | Guests |
|---|---|---|---|
| 9:30 AM | M/V Blue Horizon | Norman Island | 4 |
Fleet availability
| M/V Island Time | Available |
| M/V Blue Horizon | Booked |
| M/V Trade Winds | Available |
| M/V Caribbean Dream | Available |
| M/V Barefoot | Available |
Fleet utilisation this month: 11.0%
Pricing
$2,500+
One-time setup
5%
Per completed booking
No monthly software fees. No tiers. Simple pricing that grows with your business.
Setup is the implementation, not an activation charge. We configure Charter Ops around your operation: fleet, rates, destinations, booking rules, add-ons, staff access, website integration, testing and launch.
- $1,000 booking
- $50 fee
- $2,000 booking
- $100 fee
- $5,000 booking
- $250 fee
- Booking engine
- Fleet management
- Customers
- Manifests
- Check-in
- Reporting
- Operator dashboard
Payment processing and custom integrations are quoted separately.
Optional services
Need a better
website too?
Your booking platform deserves a website that sells the experience. Charter Ops can design and build a modern, mobile-first charter site around your fleet, destinations and brand, fully integrated with your booking system.
Optional, and never required. Charter Ops works with the website you already have.
Website design
Modern, conversion-focused charter websites designed around your fleet, brand and destinations.
Photography + video
Professional vessel, crew, destination and lifestyle photography and video for your website, social media and marketing.
Booking integration
A seamless Charter Ops booking experience built directly into your new or existing website.
Custom quoted per project, and each one stands alone: keep your current site and add the booking experience to it, take a new website, or add photography and video to either. Come to us with an outdated site and a fleet of boats and we can modernize the whole operation at once.
Request a custom quoteConfigured, not installed
Your booking
experience should be
as custom as your vessel.
Charter Ops is configured around your fleet, your destinations, your rates, your brand and the way you actually operate. Built specifically for charter operations, not adapted from a general booking widget.
- Your brand
- Your vessels
- Your destinations
- Your booking experience
- Powered by Charter Ops
Customer experience
A simple premium booking flow.
Operations
Everything your team needs after the booking.
Control
Your website. Your customers. Your business.
Made locally
Built in the
Virgin Islands.
Charter Ops is designed, built and supported from St. Thomas. It is not a mainland booking platform with palm trees added to it.
The separate USVI and BVI rates, passport confirmation for a BVI day, weather holds on the fleet calendar: those are in the software because that is how the work actually goes here.
- Where it is made
- St. Thomas, U.S. Virgin Islands
- In hospitality since
- Over twenty years on island
- Support
- Atlantic time, from people you can meet
Produced by
Mango MediaA trusted partner to Virgin Islands hospitality for more than twenty years. Yacht Haven Grande, St. Thomas, and Road Town, Tortola.
Questions
Everything you
need to know.
From switching platforms to launching your new booking experience. Looking for a FareHarbor alternative? Start here.
Ready to switch?
Let's build a better
booking experience.
Tell us about your fleet and how you operate. We will show you how Charter Ops brings your bookings, vessels, guests and operations together.
Your vessel isn't generic. Your booking platform shouldn't be either.
Setup starting at $2,500 · 5% per completed booking
Get started
Request access
Tell us about your fleet and we will set up a demo account with your own vessels and rates in it.
Or reach us directly:
info@charterops.vi
(340) 725-1347